Return and Refund Policy

Last updated: October 5, 2026

At Fire Supplements, we want you to feel confident about your purchase. This policy explains how to request a return, report an issue, or receive a refund.

1. Returns for Change of Mind

You may request a return within 14 days of receiving your order.

To qualify, products must be:

• Unused, unopened, and in their original packaging.

• Complete with intact manufacturer seals, labels, and any included accessories.

• Stored according to the manufacturer’s instructions.

• Accompanied by an order number or proof of purchase.

Please contact us before sending a return so we can provide the correct instructions and return address.

2. Products That Cannot Be Returned for Change of Mind

For health, safety, and hygiene reasons, we cannot accept change-of-mind returns of:

• Opened or unsealed supplements, vitamins, protein powders, snacks, or drinks.

• Partially consumed products.

• Used shakers, drinking bottles, or other personal-use accessories.

• Products damaged or improperly stored after delivery.

These restrictions do not affect your rights if a product is defective, incorrect, unsafe, expired on arrival, or otherwise does not match your order.

3. Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives and contact us promptly if an item is damaged, defective, expired, has a compromised seal, or is different from what you ordered.

Include your order number, a description of the issue, and photographs where reasonably possible. Keep the product and packaging while we review your request. Do not consume a product that appears unsafe or has a damaged safety seal.

We will arrange an appropriate remedy, such as a replacement or refund, in accordance with applicable consumer rights. We will cover necessary return shipping costs where the issue is our responsibility.

4. How to Request a Return

Email [Customer Support Email] with:

• Your order number.

• The item you wish to return.

• The reason for your request.

• Supporting photographs, if relevant.

We will confirm the next steps and provide return instructions. Please do not send items to the manufacturer or to an address other than the one we provide.

For approved change-of-mind returns, please dispatch the goods within 14 days of receiving our return instructions.

5. Return Shipping Costs

For change-of-mind returns, you are responsible for return shipping costs. Original delivery charges are not refundable unless required by applicable law.

If we arrange a paid return collection, we will explain the cost and obtain your agreement before booking it.

For damaged, defective, or incorrect items that are our responsibility, we will cover necessary return costs. Where a refund is due, applicable delivery charges will also be refunded as required by law.

We recommend using a tracked service for returns you arrange yourself and retaining proof of dispatch.

6. Refunds

After receiving and reviewing a returned item, we will notify you of the outcome.

Approved refunds will be issued within 10 business days to the original payment method, where available. Your bank or payment provider may require additional time to display the refund.

For cash-on-delivery orders, we will agree an appropriate refund method with you. We will not substitute store credit for a monetary refund without your consent.

If you have not received your refund after the stated timeframe, please contact us.

7. Exchanges

Exchanges are subject to stock availability. Contact us before returning a product if you would prefer another flavour, size, or item.

Any price difference or additional delivery cost for a change-of-mind exchange will be explained before you agree to proceed.

8. Order Cancellations

Contact us as soon as possible if you wish to cancel an order.

If the order has not been dispatched, we will cancel it and refund any payment collected. Once dispatched, a cancellation may need to be handled through the return process.

If we cannot fulfil your order, we will notify you and refund any payment collected for the cancelled items.

9. International Returns

Please contact us before arranging an international return so we can provide shipping and customs instructions.

For change-of-mind returns, return shipping and any applicable return customs charges are your responsibility. Import duties paid directly to customs authorities are subject to their refund procedures.

10. Your Consumer Rights

This policy does not exclude or restrict any mandatory rights available to you under applicable consumer protection laws. The change-of-mind deadlines and exclusions above do not remove your rights relating to defective or non-conforming goods.